At Favi Decor, we are committed to delivering your home decor products efficiently and securely. This Shipping Policy outlines our shipping methods, processing times, delivery options, and other relevant details to help you understand our process.

1. Order Processing Time

Once you place an order, we process it within 1-3 business days (Monday-Friday). Orders placed on weekends or holidays will be processed on the next business day.

• Custom or Personalized Orders: Please note that custom or personalized products may require additional processing time. We will inform you of any extended processing times when you place your order.

2. Shipping Methods and Delivery Times

We offer several shipping options to ensure your order reaches you as quickly as possible. Delivery times may vary depending on your location and the shipping method you choose at checkout.

• Standard Shipping: Delivery within 5-7 business days from the date of shipment.
• Expedited Shipping: Delivery within 2-4 business days from the date of shipment.
• Overnight Shipping: Delivery within 1-2 business days from the date of shipment (available in select areas).

Shipping times are estimates and do not include order processing times.

3. Shipping Costs

Shipping costs are calculated based on your selected shipping method and destination. The total shipping charges will be displayed at checkout before completing your purchase.

• Expedited and Overnight Shipping: Costs vary based on order size and destination. Fees will be calculated at checkout.

4. International Shipping

We offer international shipping to select countries. International shipping times may vary depending on your location and chosen shipping method:

• Standard International Shipping: Delivery within 10-21 business days.
• Expedited International Shipping: Delivery within 5-10 business days.

Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer. Favi Decor is not responsible for any delays caused by customs processes.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your package’s status. If you have any issues with tracking your order, please contact us.

6. Lost, Damaged, or Delayed Shipments

We strive to ensure all orders are delivered safely and on time. However, Favi Decor is not responsible for packages lost, damaged, or delayed due to carrier errors, weather conditions, or other unforeseen circumstances.

• Lost or Stolen Packages: If your package is marked as delivered but you have not received it, please check with your neighbors or building management first. If the package is still missing, contact us within 7 business days of the marked delivery date.
• Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your package, and provide photos of the damage. We will work with you to resolve the issue and provide a replacement or refund.

7. Undeliverable or Incorrect Addresses

It is the responsibility of the customer to provide accurate shipping information. Favi Decor is not responsible for orders that are undeliverable due to incorrect or incomplete shipping addresses. If a package is returned to us due to an incorrect address, we will contact you to arrange for reshipment, and additional shipping charges may apply.

8. Holiday Shipping

Please note that orders placed during peak holiday seasons may experience longer processing and shipping times. We recommend placing your orders early to ensure timely delivery.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at [email protected]