At Favi Decor, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our straightforward return and refund process.

1. Return Eligibility

You have 30 days from the date of delivery to return an item for a refund or exchange, provided the following conditions are met:

• The item must be unused, in its original condition, and returned in the original packaging.
• All tags, labels, and accessories that came with the product must be included.
• Certain items, such as custom-made or final sale products, are not eligible for return .

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Number] within 30 days of receiving your order, including your order number and the reason for your return.
2. Receive Return Authorization: Once we approve your return, we will provide you with a return authorization number and instructions for sending back the product.
3. Ship the Item Back: Return the item using a trackable shipping method. You are responsible for the shipping costs unless the return is due to an error on our part (e.g., wrong item received, damaged goods).

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Upon approval, we will process your refund within 7-10 business days to your original payment method.

• Original Shipping Fees: Please note that original shipping fees are non-refundable unless the return is due to our mistake.
• Restocking Fees: No restocking fees will be applied unless otherwise noted at the time of purchase.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, follow the same return process outlined above. Once the original item is received and inspected, we will send the replacement. Exchange shipping fees may apply unless the exchange is due to an error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will offer a replacement, or if the product is unavailable, a full refund. We may request photos of the damaged product for verification.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Custom-made or personalized products.
• Items marked as “Final Sale” at the time of purchase.
• Gift cards.
• Used or damaged items due to customer negligence.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days after approval:

1. Check your bank account – It may take additional time for the refund to appear.
2. Contact your credit card company – Processing times may vary.
3. Contact us – If you’ve done all of the above and still haven’t received your refund.

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving the wrong or defective item).

For any further questions or concerns about our Refund and Return Policy, please contact us at [email protected]